FAQ

Frequently Asked Questions

Are all ORVYN products authentic?

Yes. ORVYN sells exclusively authentic luxury products. Our products are sourced from selected European distribution partners and supplied through brands, licensees or authorized distributors.

The authenticity of the products is verified. Items are delivered with the original labels and brand-specific components provided by the manufacturer.

✔ 100% authentic
✔ Carefully curated selection
✔ Attractive prices

Are all products new?

Yes. The products offered by ORVYN are exclusively brand-new and unworn.

How long does delivery take?

Orders are usually prepared for dispatch within 1–2 business days. Delivery within Europe generally takes an additional 2–5 business days.

The actual delivery time may vary depending on the product, warehouse location and delivery address.

Which countries does ORVYN deliver to?

ORVYN delivers to Switzerland and selected European countries. All currently available delivery countries can be found in the country selector and at checkout.

Are taxes and import charges included in the price?

The final prices displayed at checkout include the applicable statutory taxes unless expressly stated otherwise.

If additional customs duties or import charges may apply to a delivery, this will be indicated before the order is completed.

Can I return my order?

Yes. Eligible items may be returned within 14 days in accordance with our Returns and Right of Withdrawal Policy.

The goods may be handled to the extent necessary to inspect them. They must be returned complete and with all original labels, accessories, packaging, protective bags and other supplied components.

Please contact return@orvyn.ch before returning any goods so that we can provide the correct return address and further instructions.

Does ORVYN offer instalment payments?

Yes. Where available for the relevant country and order, Klarna instalment payments can be selected at checkout.

The available payment methods are displayed at checkout.

Is a product immediately available when shown in the store?

If a product is shown as available in our store, it can generally be ordered. As ORVYN works with limited stock held across several partner warehouses, availability may occasionally change at short notice.

If an ordered item is exceptionally no longer available, we will inform you immediately and refund any payments already made in full.

Are products delivered in their original packaging?

Products are delivered with the original labels and brand-specific components provided by the manufacturer. Depending on the product, these may include an original box, dust bag, case, replacement parts or other accessories.

The type and extent of packaging may vary depending on the brand and product.

Are my payments secure?

Yes. Payments are processed through established and encrypted payment providers. ORVYN does not store complete credit card information.