FAQ

Are all products at ORVYN authentic?

Yes. At ORVYN, we work exclusively with carefully selected European partners and authorised distributors who meet the highest standards of authenticity and quality.

Through our curated sourcing model and by avoiding traditional intermediaries, we are able to offer exclusive designer pieces at more attractive prices—without compromising on quality or authenticity.

Every product is 100% authentic and carefully selected.

✔ 100% Authentic
✔ Curated Selection
✔ Fair Prices

Are all products brand new?

Yes. ORVYN only sells brand-new products, unless otherwise stated on the respective product page.

How long does shipping to Switzerland take?

Delivery within Switzerland usually takes approximately 3–7 business days, depending on the supplier and destination.

Does ORVYN ship to countries outside Switzerland?

Currently, we only ship within Switzerland. We are already working on expanding our delivery service to additional European countries.

Are taxes and import duties included?

Yes. All taxes, import duties, and customs fees are already included in the purchase price for our customers.

Can I return my order?

Yes. Eligible items can be returned within 14 days in accordance with our return policy. Products must be unused, unworn, and returned in their original condition.

Do you offer installment payments?

Yes. ORVYN offers secure payment methods, including Klarna installment payments where available.

Is the item available immediately?

If a product is shown as available in our shop, it is generally available for immediate order. In rare cases, supplier availability may change at short notice.

Do products come with their original packaging?

Yes. All products are supplied with their original packaging, including the original box, dust bag, tags, or other brand-specific accessories, where applicable.

How can I contact ORVYN?

You can reach us anytime via our contact form, WhatsApp, or email. We are happy to assist you with any questions regarding our products, orders, or returns.

Are my payments secure?

Yes. All payments are processed through secure and trusted payment providers. ORVYN does not store your complete payment information.

Didn't find the answer to your question?

We're here to help.

Email: safaa@orvyn.ch
WhatsApp: +41 76 813 68 85